Stripe & Stare

Frequently asked questions

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General

Moderation usually takes 24 hours but can in some situations take up to 72 hours. There may be slightly longer wait times over weekends and during national holidays.

If your question is not answered on this page you can contact the support team via the Help button from within the app. Responses can take up to 48 hours.

Support requests are handled by the dedicated S&S Tribe support team in collaboration with the Duel platform.

In order to get the fastest possible responses to all queries regarding Stripe & Stare, including order queries, product information or all other queries, we would advise looking for a support email address on the main Stripe & Stare website.

You can delete your S&S Tribe account via the Settings section within your app profile.

Using the app

Click Settings to access your profile's main details, where you will be able to update your profile picture.

The amount of points you have are shown next to your name.

At the top of your profile you can see a progression bar. Sitting just above this is the amount of points you need to level up!

At the bottom of the Missions page, you can view the missions you have already completed.

This means that this is a repeatable mission. You will be able to complete this same mission more than once. The amount of times you can complete a specific mission may vary (for example once per week), and this information will be in the mission.

Hashtags are not case-sensitive but they do need to be spelt correctly for us to identify your social media posts.

We recommend using the Copy button provided with mission instructions to ensure hashtags are formatted and spelt correctly.

From the main menu click Rewards to view your rewards. You can also see the rewards you have received from leveling up!

Rejected submissions

There are a few reasons as to why one of your missions may be rejected. Missions will be rejected if:

  • You used the same photo as evidence on multiple missions. All missions must be accompanied by a new and different photo.
  • The photo uploaded is poor quality.
  • The screenshot uploaded does not show significant evidence of the mission being completed, due to how it was cropped or how it was taken.
  • Required hashtags or tags are missing. See also hashtag usage tips.
  • The content of the photo or evidence uploaded is incorrect.

There will be a set number of times that a repeatable mission can be completed. You will be able to find this information within the mission. Your missions refresh every 30 days, as opposed to at the start of the calendar month so you will have to wait 30 days from your first completion.

Social

There are a few reasons why your social post may say it cannot be recognised:

  • Please ensure that your account is set to public. Since our platform automatically scans and retrieves information from Instagram/TikTok, we ask that you please change your account settings to public for the posting of the photo. After submission and the mission has been approved, you can change your account back to private and you will retain your points.
  • Double-check that if the mission is asking for multiple hashtags, that they are all included in the post. Hashtags must be included in the post caption, rather than the comments section, in order for the post to be recognised. See also hashtag usage tips.
  • Please make sure that the post you are submitting for the mission as evidence is a new post as the system may not pick it up if it is too old.

If you were ever considering creating an TikTok account, now feels like the right time! As many missions are based on certain social media platforms, we do require you to have an account for that platform in order to participate.

Referral codes

Please contact the support team with a screenshot of what you are experiencing so we can provide further assistance.